Terms and Conditions

BOOKINGS.
When a booking is made with us, the booking form must be completed and signed. This person signing should be the group's leader. He or she must be over 21, and authorized by all members of the group who are listed on the booking form, to accept the booking conditions on their behalf. All communication will be made with the leader of the group, who should duly pass on to the other group members any relevant information. Upon receipt of the completed booking form, confirmation of the booking will be sent to you in writing, please check carefully to ensure it is correct, if not please inform us immediately. Our home is booked solely for the use of those persons named on the booking form unless agreed in writing with us. The booking is confirmed when: You have paid your deposit (or the full rental plus deposit if less than 10 weeks prior to the start of your occupancy), you have filled in and sent back the booking form and once we have sent confirmation to you.

OCCUPANCY

Maximum capacity of the villa is 10 persons and  in order to comply with the State of Florida fire regulations this must not be exceeded.  The renters must treat the property, it's furniture, fittings, utensils and other facilities with respect. Any loss or damage must be reported immediately to the Management Company. The group's leader is responsible for paying for losses, damage or breakages. The owners reserve the right to withhold any funds from the security deposit to pay for any loss or damage caused to the property or its contents by any member of the group. The villa is available for occupancy from 4pm on the day of arrival until 10.30am on the day of departure. You agree to permit the Management Company or their Agents reasonable access to the property to carry out any necessary maintenance.


Please note NO PETS ARE PERMITTED unless prior written agreement is made with the owners.


PAYMENTS AND DEPOSITS

A reservation deposit of £150 or US$250 per booking is required. The full rental balance is payable 10 weeks prior to the start of your occupancy. For bookings made less than 10 weeks prior to the start of your occupancy, the full rental plus deposit is due immediately. The reservation deposit is then used as a security deposit and will be refunded in full, when we receive the monthly statement from our management company and we know if any charges are due. All prices are inclusive of Florida taxes. Cleaning is included for any stay over 5 days. If your stay is less than this, a cleaning charge of $75 will be made.
Note that all prices are subject to change depending upon fluctuations in currency exchange rates.


CANCELLATION - BY YOU
If any member of your group needs to cancel the booking, we would ask that we be informed immediately in writing or email, duly countersigned by the group leader. Cancellation will be effective from the date it is received by us. Cancellations are subject to charges detailed below as a percentage of the total amount due dependent on the time you cancel.
Cancellation notice given
More than 8 weeks = Deposit only
8 weeks to 0 days = 100% of the rental charge

Note For most reasons beyond your control cancellation will be covered by your travel insurance. But cancellation due to financial reasons or no longer wishing to travel is unlikely to be included in your travel insurance.


CANCELLATION - BY US
In the unlikely event that due to circumstances beyond our control, we need to make changes to or cancel your booking, we will inform you as soon as possible. We reserve the right to cancel any bookings at any time, and will only be held liable to refund Monies already paid by you the client. (Including the £150/US$250 security Deposit). In cases of ‘force majeure’ your booking may need to be terminated prior to the scheduled conclusion of your booking. This however is extremely unlikely to occur although if the situation arises we will not be able to offer refunds, pay compensation or reimburse you for any expenses you may incur. Your travel insurance may cover you for these events.

SWIMMING POOL
Additional Pool heating can be requested at time of booking or direct with our management company on a day by day basis upon arrival. Please understand that it is not possible to guarantee the temperature of the pool which to some degree is dependant on the local weather.

AIR CONDITIONING
The house is of course air conditioned and the thermostat helps keep the house at a comfortable temperature. Do be aware that if you set the temperature below 75 degrees in very hot weather, the system can freeze up requiring an engineer visit and have to pass this cost on to the renter. We have installed a Nest thermostat to minimise the risk of inadvertently setting the temperature too low.

SMOKING

There is a no smoking policy inside the villa and the garage, but guests may smoke around the pool and gardens.


MANAGEMENT
The villa is maintained by a local professional management company. They are responsible for the very high standards of cleanliness and care of the villa, pool and garden areas. They can be contacted at any time to help make your holiday problem free.

WEBSITE AND BROCHURE DESCRIPTION

Whilst all information supplied on the website and in our brochure is believed to be correct and to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form part of any contract.


COMPLAINTS

Things do occasionally go wrong, and we promise you we will make our best efforts to rectify faults to your satisfaction. Please inform our local management company quickly to allow them to get the problem rectified as soon as possible. If you are not satisfied with the solution please let us know in writing (or email). We will not accept liability for any dissatisfaction or other complaints not reported to our local manager during your stay.

FORCE MAJEURE

Unfortunately we cannot be held responsible nor accept any liability where we are prevented from fulfilling our contractual obligations by "force majeure". These include but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes and other industrial disputes, natural disaster, fire, acts of God, terrorist activities, technical difficulties with transportation and utilities, closure of ports or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control. Your travel insurance may cover you in some of these events.


GOVERNING LAW
This agreement shall be construed in accordance with and governed by the law of England and Wales and each party agrees to submit to the non-exclusive jurisdiction of the courts of England and Wales.

LIABILITY
WE DO NOT ACCEPT LIABILITY FOR ANY INJURY, DAMAGE OR LOSS SUSTAINED BY ANY MEMBER OF YOUR GROUP OR ANY PERSON WHO ENTERS INTO THE VILLA DURING YOUR CONFIRMED RENTAL PERIOD EITHER BY YOUR INVITATION OR NOT, EXCEPT WHERE ANY PERSONAL INJURY OR DEATH IS ATTRIBUTABLE TO OUR NEGLIGENCE.

INSURANCE
IT IS STRONGLY RECOMMENDED THAT YOU AND ALL MEMBERS OF YOUR PARTY TAKE OUT HOLIDAY TRAVEL/MEDICAL INSURANCE TO COVER CANCELLATION FEES AND ANY OTHER LOSSES THAT MAY OCCUR. IT IS YOUR RESPONSIBILITY TO ENSURE THIS IS SUFFICIENT.

PASSPORTS

From October 2004, all British visitors must have their own machine readable (i.e. the red EEC style) passports, children are not able to travel on their parents passport from October 2004.
Up to date information regarding the passport and visa changes can be found at the following links:
www.passport.gov.uk/
www.usembassy.org.uk/

 

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